FAQs

Who We Are

At ZACHBRYANTREND, we're dedicated to providing you with quality products and exceptional service. Learn more about our order processes and how to manage your purchases below.

How Do I Change/Modify My Order?

You can modify your order before it's shipped. This includes changing sizes or colors, removing items, or updating your shipping address. Once your package is shipped, modifications cannot be made.

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, Mastercard, and American Express. Simply select the credit card option at checkout and securely enter your card details.

Do I Need to Pay Customs Fees for My Order?

All orders are shipped duty-paid worldwide. In case you receive an import duty bill, kindly forward it to us, and we'll handle it on your behalf.

How Do I Track My Orders?

Tracking your order is easy. We'll send you an email once your order has been shipped. Keep an eye on your inbox for updates.

How Long Does It Take for My Order to Ship?

Order processing usually takes 1-3 business days. Shipping times vary based on your location, typically ranging from 9-25 business days.

How Do I Cancel an Order?

To cancel a paid order, submit a ticket to [email protected] with all necessary information. Once your order is shipped, it cannot be canceled. You can arrange a return for a refund upon receipt.

Why Didn't I Get an Email About My Order Being Shipped?

We'll send you an email once your order is shipped. If you haven't received one, check your spam folder. Processing typically takes 1-3 business days. If you haven't received a shipping email within 3 days of placing your order, contact us at [email protected].

What Should I Do If I Didn't Receive a Confirmation Email?

If you didn't receive a confirmation email, double-check your email address and spam folder. You can also log into your ZACHBRYANTREND account and click "My Orders" for details. For further assistance, email [email protected].

What Is Your Return Policy?

We offer a 30-day return policy for eligible items. To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. For more information, please refer to our refund policy.

How Long Does It Take to Get a Refund?

Once we receive and inspect your return, refunds are typically processed within 3 business days. Refunds are issued to your original payment account. Please note that it may take 3-15 business days for the refund to reflect in your account.